Online Order Policies
Order Placement
Order department hours are 8:00am to 4:30pm PST. Please allow 3-5 business days to process and ship orders, however every attempt will be made to ship all orders sooner. Orders for same day or rush shipment should be placed by 1:00pm PST that day, however same day shipping cannot always be guaranteed. Please contact us directly for urgent orders. We make every effort to keep our website pricing and availability of inventory current, however technical errors and backorders can occur. Notices will be sent for orders that contain items that are currently on back-order. Items on back-order will ship as soon as they become available. Back-ordered items may be canceled for a full refund before they ship.
Pricing
All prices are stated in US dollars and are subject to change without notice. Phenix may at its discretion offer special discounted pricing and sales on product, including but not limited to, new products, overstock, or discontinued parts. Special discounts or price changes may not be used for previously purchased goods. Coupons are limited to one per order and exclusive of sale items.
In the event that our site encounters technical difficulties causing incorrect product pricing or shipping calculations, Phenix will correct all discrepancies at the time of processing. Customers will be notified of any errors and will have the option to continue with their order with corrected totals or cancel their order. Phenix will not be held responsible for any miscalculated totals due to website errors.
Payment
Phenix accepts the following payment methods in USD through our secure checkout and processed by Stripe: Apple Pay, Visa, MasterCard, or American Express. Orders must be paid in full prior to shipping. Customers have the option of saving credit card information on their account but this is not required. For your security, stored cards create a tokenized anonymous version of the card and use the token to charge the card on future purchases. The card’s data are stored remotely by Stripe and the system is able to match the card with the token.
Affirm
Affirm gives our customers in the US a way to split purchases over a series of payments. Depending on the purchase, you can pay with four interest-free payments (Pay in 4) or pay over a longer term (Installments), which might include interest.
To pay with Affirm, customers are redirected to the Affirm site, where they authorize the payment by agreeing to the terms of a payment plan before returning to our website to complete the order. Affirm determines customer underwriting, credit decisioning, customer APRs, loan amounts and cart amounts for customers using Affirm. Affirm payments have a minimum of 50 USD and maximum of 30,000 USD. Depending on the cart order size, Affirm might present buyers with Pay in 4, Installments, or a mix of both.
Restrictions
Online ordering available for US customers and select countries at this time, some additional geographic restrictions may apply.
International Sales
All international orders are prepaid USD. International shipping will be prepaid and shipped in the most efficient shipping method available at Phenix’s discretion. Please contact us for any special circumstances or if customer requires a freight forwarder of their choice. Customs and duties are to be paid by the recipient. Phenix will close any backorders for international shipments and do our best to notify the customer of backorders prior to shipping, offer alternatives if available, and refund any parts we are not able to fulfill. Drop shipping is not available for international orders. Recipient is responsible for following their local regulations for aftermarket parts, installation, and usage.
Manufacturing
We are always striving to improve our product line. Therefore, manufacturer reserves the right to change product design without notice. Changes may include cosmetic, dimensions, flow, markings, color variations, and more. Photos are best representation of product and may vary in design, color/pigment, or optional included items.
Shipping
We ship all orders to the address specified during checkout as the ‘shipping address.’ Please use a deliverable address. Phenix will not be held responsible for the loss of a package due to inaccuracies in the ‘shipping address.’ All undeliverable packages returned to Phenix may result in additional charges to re-ship or may result in a refund to the customer less shipping charges.
Shipping charges are based on weight and dimensions. During checkout, several shipping options are provided. Please select the option that is suitable to your needs. Shipping times are an estimate and cannot be guaranteed. Tracking information will be emailed to the customer when the package leaves our facility. Please contact us for available pickup time for will-call orders at our Nevada facility. Shortages or backorders will be sent immediately upon availability.
Shipping Errors / Damage
Inspect your shipment upon arrival. Report any damage or shipping related breakage immediately to the carrier. If damage is observed, refuse the package and ‘return to sender’. Always check the condition and carton count against the packing slip provided. If you received a wrong item, contact Phenix at orders@phenixindustries.com within 2 business days from the date of receipt to obtain a valid ‘return merchandise authorization’ (RMA) number. Replacements will be sent once the wrong item has been received and confirmed by Phenix.
Returns
Phenix will only handle returns for the direct purchaser. If the purchase was made from a retailer other than phenixindustries.com, please contact the place of purchase for further assistance.
If you are not completely satisfied, return the new/unused item in its original packaging pre-paid (customer is responsible for shipping cost) postmarked within 30 days of purchase for a refund/exchange. Returns will not be accepted after 30 days. New merchandise cannot be used or show signs of damage from installation. If you install or modify parts ordered in any way, you automatically waive your right to returns, refunds or exchanges. It is the responsibility of the customer/installer to verify the proper size, quantity, and application of all parts before installation.
Hose orders are cut to length and are NOT returnable. Crimped lines are built to order and are NOT returnable. Returns for these items will only be considered if defective or wrong item sent, please contact us directly.
All returns must be accompanied with a ‘return merchandise authorization’ (RMA). To receive an RMA, log into your account and go to My Account > Order History. Select your order and click Request Return, then follow the directions. You will be emailed an RMA to print out and include in your package. Returns will not be processed without an RMA. An RMA does not guarantee a refund or replacement. All returns will be inspected upon return to Phenix for return eligibility. Returns must be shipped prepaid by the customers. Please maintain all shipping and tracking information until your return is processed since Phenix is not responsible for items lost in shipment. Shipping charges are not refundable. Please include a copy of your original invoice and contact information with all returns.
Once a return has been approved, the credit will be processed within 7 days to original form of payment.
Used returns will not be accepted unless defective. Please contact us directly for defective / warranty returns outside of return window.
Send the packages pre-paid (FedEx, UPS or US Postal Service INSURED) to:
Phenix Industries
Attn: Returns
980 American Pacific Dr. #110
Henderson, NV 89014
Warranty
All products are sold with a one (1) year limited warranty against defects in materials or workmanship. This warranty will not exceed the original purchase price of the goods. Any defective parts should be returned to Dealer where purchased. This warranty applies to the original purchaser only and is non-transferable. Improper use, installation, modification, abuse, or unauthorized repairs or alterations voids this warranty. Phenix Industries will not be liable for loss, damage, or injury from the use of these products.
Disclaimer
These parts are designed to be used off-road by professional crews in the field of racing. Phenix parts are not certified for aircraft use, but have been used on experimental and home built aircraft. Racing by the nature of the business is a dangerous pursuit and the user is responsible for determining the suitability of the product and assumes all responsibility for its use. Please know your state and local laws in regards to vehicle modification as Phenix is not responsible for fines or penalties that may be incurred. Installation of parts may void your vehicles warranty. Professional installation recommended.
